Shipping policy

SHIPPING POLICY

PROCESSING TIME: We strive to process all orders promptly. After receiving your order, please allow 1-3 business days for processing before shipment. During peak seasons or sales events, processing times may be slightly longer.

SHIPPING METHODS: We offer various shipping options to accommodate your needs. At checkout, you will be able to choose from the available shipping methods, which may include standard shipping, expedited shipping, and express shipping.

SHIPPING COSTS: We offer FREE standard shipping across Australia. For express post, these shipping costs are calculated based on the destination address, and the weight and dimensions of the items in your order. You can view the shipping cost at checkout before completing your purchase.

SHIPPING DESTINATIONS: We currently ship to addresses within Australia. If you are outside this area, please contact our customer support team, and we will do our best to assist you.

SHIPPING TRACKING: Once your order has been shipped, you will receive a confirmation email containing the tracking information. You can use this tracking number to monitor the status of your package and estimate its delivery date.

DELIVERY TIME: Delivery times vary depending on the shipping method and the destination. Typically, standard shipping takes between 4-10 business days, while expedited shipping may take 1-6 business days. Please note that delivery times are estimates and may be affected by factors beyond our control, such location of delivery (rural areas), postal delays or unforeseen weather conditions.

DELAYED SHIPMENTS: In the rare event of a shipping delay, we will notify you promptly via email or phone. We will work closely with the shipping carrier to resolve the issue and ensure your order reaches you as soon as possible.

LOST OR DAMAGED PACKAGES: In the unfortunate event of a damaged package during transit, please contact our customer support team immediately. We will initiate an investigation with the shipping carrier and work to resolve the issue to your satisfaction. In the event of a lost package, we will endeavor to work with the shipping company to locate the package, however, we hold no responsibility if it is unable to be located. 

RETURNS DUE TO FAILED DELIVERY ATTEMPTS: If a shipment is returned to us due to multiple failed delivery attempts or an incorrect address provided by the customer, we will contact you to arrange for re-shipment. Additional shipping charges  will apply.

CHANGE OF SHIPPING ADDRESS: To avoid any delivery issues, please ensure that the shipping address provided during checkout is accurate and up-to-date. If you need to change the shipping address after placing your order, please contact our customer support team as soon as possible. We will do our best to accommodate the change if the order has not yet been processed for shipment.

CONTACT INFORMATION: If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer support team at info@airpulse.com.au.